Day-to-day operational issues about faults, service, billing, churn or other performance concerns are usually managed by our service teams.
If an issue is not resolved by a customer service representative, a formal complaint can be lodged with our complaint team using our online complaint form.
If you have not been able to resolve a general enquiry by speaking to the relevant Telstra Wholesale customer service representative, please lodge a formal complaint directly with the Telstra Wholesale Complaint Team.
