Duct Access customers and their approved contractors are required to follow technical specifications, policies and procedures as part of their access agreement.

This information is for Telstra Wholesale Duct Access customers and their approved contractors only and some documents are password protected. Telstra Wholesale account managers will discuss any technical information not covered in these documents.

Account managers can also arrange password access to these documents, or email us to request a password.

Adobe Acrobat Reader version 5 or higher is required.

• Duct Access General Terms and Conditions (PDF, 148kb )
• Duct Access Ordering and Provisioning (PDF, 176kb )
• Duct Access Physical Access Procedures (PDF, 47kb)
• Duct Access Approved Contractors (PDF, 57kb)
• Duct Access Order and Design and Construction Proposal (DOC, 102kb)
• Alternative Route Communications Pack (DOC, 100kb)
• Communications Pack (DOC, 12kb )
• Duct Cancellation Request Form (DOC, 110kb)
• Duct Compliance Advice Form (DOC, 110kb)
• Duct Cancellation Communications Pack (PDF, 80kb)
• Duct Access Study Request (DOC, 140kb)
• Joint Field Inspection Request (DOC, 12kb)
• Duct Access Joint Completion Inspection Request (DOC, 27kb)
• Duct Access As Built Drawings (DOC, 27kb)
• Credential/Key Application Form 0169138 - f08 (DOC, 56kb)
• Site Attendance Request Form 008712-F11 (DOC, 28kb)
• EIC Study Request Form (DOC, 28kb )
• Manhole Guard Notice (DOC, 28kb)
• Duct Licence Renewal Request Form (DOC, 96kb)

• Interconnect Access to the Telstra Underground Network (PDF, 79kb)
• Copper Cable (PDF, 2.74kb)
• Optic Fibre (ZIP, 567kb)
• Planned Event and Outage Management (DOC, 392kb)
• Cable Hauling and Duct Preparation: Cable Hauling (PDF, 271kb)
• Cable Hauling and Duct Preparation: Rodding, Roping and Proving (PDF, 33kb)
• Cable Hauling and Duct Preparation: Positive Pressure Rodding (PDF, 142kb)
• Cable Hauling and Duct Preparation: Over-Hauling Optical Fibre Cable (PDF, 300kb)
• Health, Safety and Environment Framework for Telstra suppliers of services and products (DOC, 555kb)
• Letter to the contractors related to understanding Telstra expectations when working near underground plant (DOC, 632kb)

Specifications and procedures for access to Telstra External Plant - Facilities Access Telstra Procedure.

• Hazard Management: Tunnel Locations Entry, Exit and Presence (ZIP, 211kb)
• Procedure for Working in Network Sites (PDF, 351kb)
• List of Known Hazards (PDF, 120kb)

Hazard Management - Special Work Locations (SWL) lists. The site lists below include known SWLs for both regional and metro locations, nationally. These locations are regularly updated however, they are only those known SWLs as at the date included at the top of each listing.

• Metro SWL Listing  (PDF, 79kb)
• Regional SWL Listing (PDF, 65kb)

If there is any doubt about the status of a particular manhole or pit included in the project, customers should refer to Health, Safety and Environment Framework for Telstra suppliers of services and products (DOC, 555kb) section 4.8.1 Special Work Locations identification and notification or contact their account manager for further clarification.