Telstra Wholesale has a formal process in place to manage Service Level Credits claims where Telstra may have contributed to delays in the provision or repair of a service covered by the CSG Standard.
The process is described in each customer agreement. Please refer to the flow chart (PDF, 42kb) for a quick overview of the process.
You can also contact Telstra Wholesale by email on DW.Claims@telstrawholesale.com or phone on 02 9298 4406for more information about the Service Level Credit claim process.
