LinxOnline Service (LOLS) is an efficient, easy and convenient way to report and track problems with Telstra Wholesale products and services.
It’s a simple alternative to calling Telstra when a problem occurs.
With LinxOnline Service customers can:
- report problems with Telstra products or services;
- track the progress of any fault reported to Telstra;
- view a summary of faults previously reported against a service number.
Most of our products and services can be logged and tracked, although medical priority services, mobiles, inbound products and DSL N-K numbers, (when an overhead wire is down or when a diversion needs to be deactivated) are not currently covered by LOLS.
LOLS uses live information. A test is performed on basic PSTS lines and, on its completion, will direct the fault accordingly.
More information
Telstra Wholesale account managers can provide further information about LOLS. Answers to frequently asked questions about LOLS are also available.
