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Electronic Customer Relationship Agreement

Telstra Wholesale's electronic Customer Relationship Agreement (eCRA) sets out the terms and conditions that apply to some of the broadband and data products and services we offer.

Listed below are the standard terms and annexes of the eCRA, along with specific service schedules dealing with individual products and services. Customers who already have eCRAs with Telstra Wholesale should also refer to their registration forms and any eCRA variations that have been signed.

Information is available about changes and updates to products and services, documents and other general issues.

Changes and updates

New and existing documents carry an implementation date that indicates the day the documents will come into effect.

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