Telstra Wholesale is committed to delivering a high standard of service to our customers. However, despite our best efforts, we are sometimes faced with conditions that are outside our control. Examples of such conditions include:

• natural disasters, extreme weather conditions, floods etc;
• situations where our telecommunications facilities are damaged or destroyed through no fault of Telstra; or
• situations where our operations are hampered by restrictions imposed by local public authorities.

During times like these, we are often simply unable to deliver service to our customers in the timeframes that we would like to. 

If we are unable to meet the performance standards set out in the Australian Communications Authority's (ACA's) Telecommunications (Customer Service Guarantee) Standard 2000 (CSG Standard), you may receive a CSG payment as specified under the CSG Standard. These performance standards relate to the connection and repair of the Standard Telephone Service and five specified Enhanced Call Handling Features as well as to appointments associated with these activities. Please visit telstra.com for further information.

However, where the conditions that cause service delays and missed appointments are outside our control, the CSG Standard allows us to claim an exemption from CSG payments while our operations return to normal.

The CSG Standard also sets out notification procedures aimed at ensuring that customers are fully informed about the exemption. Telstra will either issue a detailed public notice of exemption via your local papers or we will mail information directly to you. We will also provide information on the exemption to the ACA and the Telecommunications Industry Ombudsman (TIO) when required.

Exemption from performance standards for circumstances beyond Telstra's control is fully explained in sections 22-27 of the CSG Standard. Please visit the ACMA website if you would like to view the CSG Standard and related information.

 

Click on each row below to view copies of the public notices

MSD Seq# Declaration	Loc of Disruption	Commenced	Finished
20080924-NSW-E-C-P-NORTH COAST	North Coast NSW	Wednesday, 24 September 2008	Wednesday, 1 October 2008
20080924-QLD-E-C-P-BRISBANE	Brisbane QLD	Wednesday, 24 September 2008	Wednesday, 1 October 2008
20080924-QLD-E-C-P-TOOWOOMBA	Toowoomba QLD	Wednesday, 24 September 2008	Wednesday, 1 October 2008
20080917-NSW-E-C-P-CENTRAL WEST	Central West region of NSW	Wednesday, 17 September 2008	Friday, 26 September 2008
20080910-NSW-E-C-P-CENTRAL NORTH	Central North Coast of NSW	Wednesday, 10 September 2008	Friday, 12 September 2008
20080725-QLD-Q-C-P-QUEENSLAND NORTH	QUEENSLAND NORTH REGION	Friday, 25 July 2008	Friday, 8 August 2008
20080605-NSW-E-C-P-CENTRAL COAST_HUNTER Extension	CENTRAL COAST & HUNTER REGIONS NSW	Thursday, 5 June 2008	Friday, 4 July 2008
20080605-NSW-E-C-P-MID NORTH COAST	Mid North Coast NSW	Thursday, 5 June 2008	Friday, 20 June 2008
20080605-NSW-E-C-P-CENTRAL COAST_HUNTER	CENTRAL COAST & HUNTER REGIONS NSW	Thursday, 5 June 2008	Friday, 20 June 2008
20080605-NSW-E-C-P-SYDNEY	SYDNEY REGION	Thursday, 5 June 2008	Friday, 27 June 2008
20080604-WA-S-C-P-PERTH WA SOUTH	Perth and WA South	Wednesday, 4 June 2008	Monday, 16 June 2008
20080604-QLD-E-C-P-BRISBANE	BRISBANE REGION	Wednesday, 4 June 2008	Monday, 30 June 2008
20080603-QLD-E-C-P-CENTRAL COAST	QLD Central Coast region	Tuesday, 3 June 2008	Friday, 27 June 2008
20080530-NSW-E-C-P-BATEMANS BAY	Batemans Bay Region NSW	Friday, 30 May 2008	Friday, 6 June 2008
20080428-QLD-E-C-P-DARLING DOWNS	Darling Downs, region QLD	Monday, 28 April 2008	Monday, 12 May 2008
20080423-NSW-E-C-P PORT MACQUARIE	Port Macquarie NSW	Wednesday, 23 April 2008	Monday, 5 May 2008
20080423-NSW-E-C-P-NOVA COAST_HUNTER	Nova Coast & Hunter Regions NSW	Wednesday, 23 April 2008	Monday, 12 May 2008
20080418-WA-S-C-P-PERTH_WA SOUTH	WA South and Perth	Friday, 18 April 2008	Monday, 5 May 2008
20080404-TAS-S-C-P-TASMANIA	TASMANIA	Friday, 4 April 2008	Monday, 21 April 2008
20080404-VIC-S-C-P-MELBOURNE	Melbourne Northwest & Southeast	Friday, 4 April 2008	Monday, 21 April 2008
20080325-VIC-S-C-P-NORTH_SOUTH EAST	Northeast, Northwest & Southeast Victoria.	Wednesday, 26 March 2008	Friday, 4 April 2008
20080325-NSW-E-C-P-NSW WEST	Western District of NSW	Tuesday, 25 March 2008	Monday, 7 April 2008
20080325-VIC-S-C-P-VICTORIA_WEST	Western Region Victoria	Tuesday, 25 March 2008	Friday, 4 April 2008
20080320-QLD-E-C-P-QLD NORTH	QLD North	Thursday, 20 March 2008	Monday, 21 April 2008
20080318-WA-S-F-P-PERTH_WA SOUTH	Perth and WA South	Monday, 17 March 2008	Monday, 14 April 2008
20080219-QLD-E-B-P-NORTHERN SUNSHINE COAST	North Sunshine Coast, Queensland	Monday, 18 February 2008	Tuesday, 25 March 2008
20080218-WA-S-B-P-SOUTH WEST WA	South West WA	Monday, 18 February 2008	Thursday, 20 March 2008
20080218-QLD-E-C-I-EMERALD-LONGREACH	Central Queensland	Friday, 15 February 2008	Tuesday, 25 March 2008
20080213-NT-S-C-P-NORTHERN TERRITORY	Northern Territory	Wednesday, 13 February 2008	Monday, 17 March 2008
20080212-QLD-E-C-P-QLD NORTH	North Queensland	Tuesday, 12 February 2008	Tuesday, 25 March 2008
20080207-QLD-E-C-P-SOUTH EAST QLD	South East QLD	Thursday, 7 February 2008	Tuesday, 25 March 2008
20080206-NSW-E-C-P-NEW ENGLAND	NSW NEW ENGLAND	Wednesday, 6 February 2008	Tuesday, 25 March 2008
20080206-NSW-E-C-P-NORTH COAST	North Coast District NSW	Tuesday, 5 February 2008	Tuesday, 25 March 2008
20080206-NSW-E-C-P-NOVA COAST_HUNTER	Nova Coast and Hunter regions NSW	Tuesday, 5 February 2008	Tuesday, 25 March 2008
20080204-NSW-E-C-P-ILLAWARRA SOUTH COAST	Illawarra & South Coast Regions NSW	Monday, 4 February 2008	Tuesday, 25 March 2008
20080205-NSW-E-C-P-SYDNEY	SYDNEY REGION	Monday, 4 February 2008	Tuesday, 25 March 2008
20080205_QLD-E-C-P-BRISBANE	BRISBANE REGION	Monday, 4 February 2008	Tuesday, 25 March 2008
20080204-VIC-S-B-P-VICTORIA_TASMANIA	Victoria & Tasmania	Friday, 1 February 2008	Monday, 17 March 2008
20080201-NSW-E-C-P-NSW WEST	WESTERN REGION NSW	Thursday, 31 January 2008	Tuesday, 25 March 2008
20080131-SA-S-B-P-SOUTH AUSTRALIA	SOUTH AUSTRALIA	Tuesday, 29 January 2008	Monday, 17 March 2008
20080123-NSW-E-C-P-CENTRAL COAST HUNTER	CENTRAL COAST & HUNTER REGIONS NSW	Wednesday, 23 January 2008	Friday, 8 February 2008
20080122-NSW-E-C-P-SYDNEY	SYDNEY REGION	Tuesday, 22 January 2008	Monday, 4 February 2008
20080129-WA-S-B-P-PERTH	Metropolitan Perth	Friday, 18 January 2008	Monday, 17 March 2008
20080117-NSW-E-C-P-SYDNEY	Sydney North	Thursday, 17 January 2008	Friday, 1 February 2008
20080110_QLD-E-C-P-FAR NORTH QLD	Far North Queensland	Monday, 14 January 2008	Thursday, 31 January 2008
20080104_QLD-E-C-P-SUNSHINE COAST WIDEBAY	Sunshine Coast & Wide Bay Districts of QLD	Friday, 4 January 2008	Tuesday, 29 January 2008
20080107_QLD-E-C-P-BRISBANE SOUTH	Brisbane South District	Friday, 4 January 2008	Monday, 21 January 2008
20080104_NSW-E-C-P-NORTHCOAST	North Coast District NSW	Thursday, 3 January 2008	Monday, 28 January 2008
20071228-VIC-S-C-P-CENTRAL GIPPSLAND	Central and Gippsland regions in Victoria	Friday, 28 December 2007	Monday, 14 January 2008
20071227-NSW-E-C-P-SNOWY MOUNTAINS RIVERINA	Snowy Mountains & Riverina districts of NSW	Thursday, 27 December 2007	Monday, 14 January 2008
20071227-NSW-E-C-P-GREATER WEST	Greater West region of NSW	Thursday, 27 December 2007	Sunday, 14 January 2007
20071227-VIC-S-C-P-MELBOURNE	South east Region of Melbourne	Thursday, 27 December 2007	Friday, 18 January 2008
20071227-SA-S-C-P-ADELAIDE	Adelaide, South Australia	Thursday, 27 December 2007	Friday, 11 January 2008
20071214-NSW-E-C-P-NORTH COAST	NSW NORTH COAST	Friday, 14 December 2007	Monday, 24 December 2007
20071214-QLD-E-C-P-DARLING DOWNS	Darling Downs, QLD	Friday, 14 December 2007	Friday, 4 January 2008
20071214-NSW-E-C-P-NEW ENGLAND	NSW NEW ENGLAND	Friday, 14 December 2007	Friday, 21 December 2007
20071214-QLD-E-C-P-BRISBANE	BRISBANE REGION	Friday, 14 December 2007	Monday, 31 December 2007
20071206-NSW-E-C-P-ACT	ACT & ILLAWARRA REGIONS OF NSW	Friday, 7 December 2007	Friday, 28 December 2007
20071206-VIC-S-C-P-SOUTHEAST	Southeast Melbourne	Thursday, 6 December 2007	Friday, 14 December 2007
20071205-NSW-E-C-P-NOVA COAST	NSW Nova Coast region	Thursday, 6 December 2007	Friday, 28 December 2007
20071205-NSW-E-C-P-SYDNEY	SYDNEY REGION	Wednesday, 5 December 2007	Monday, 31 December 2007
20071127-NSW-E-C-P-NOVA COAST	NSW Nova Coast region	Tuesday, 27 November 2007	Saturday, 1 December 2007
20071127-NSW-E-C-P-ILLAWARRA	Illawarra Region NSW	Tuesday, 27 November 2007	Tuesday, 4 December 2007
20071127-QLD-E-C-P-SOUTH QLD	Darling Downs, Lockyer Valley & Granite Belt QLD	Tuesday, 27 November 2007	Monday, 10 December 2007
20071108-VIC-S-C-P-WESTERN DISTRICT	Western District Victoria	Thursday, 8 November 2007	Tuesday, 13 November 2007
20071106-NSW-E-C-P-NORTH COAST	NORTH COAST NSW	Tuesday, 6 November 2007	Monday, 12 November 2007
20071106-NSW-E-B-P-SYDNEY	SYDNEY REGION	Tuesday, 6 November 2007	Sunday, 18 November 2007
20071029-NSW-E-C-P-NORTH COAST	NORTH COAST NSW	Monday, 29 October 2007	Monday, 5 November 2007
20071029-NSW-E-C-P-SYDNEY	NORTH AND SOUTH SYDNEY DISTRICTS	Monday, 29 October 2007	Monday, 5 November 2007
20071029-QLD-E-C-P-SOUTHEAST QLD	SOUTHEAST CORNER OF QLD	Monday, 29 October 2007	Monday, 5 November 2007
20071011-QLD-R-C-P-CABOOLTURE	CABOOLTURE	Friday, 12 October 2007	Friday, 19 October 2007
20071010-QLD-M-C-P-BRISBANE SOUTH	BRISBANE SOUTH	Wednesday, 10 October 2007	Monday, 15 October 2007
20071010-NSW-R-C-P-NORTH COAST	NSW NORTH COAST	Wednesday, 10 October 2007	Monday, 22 October 2007
20071010-QLD-M-C-P-BRISBANE NORTH	BRISBANE NORTH	Wednesday, 10 October 2007	Saturday, 20 October 2007
20070827-QLD_R-E-P-CENTRAL QUEENSLAND	Central Queensland	Monday, 27 August 2007	Friday, 7 September 2007
20070823-QLD-M-C-P-BRISBANE SOUTH	Brisbane South	Wednesday, 22 August 2007	Tuesday, 4 September 2007
20070627-VIC-R-C-P-GIPPSLAND	Gippsland Victoria	Tuesday, 26 June 2007	Monday, 9 July 2007
20070621-NSW-M-C-P-SYDNEY	Sydney, New South Wales	Thursday, 21 June 2007	Thursday, 5 July 2007
20070621-NSW-R-C-P-NOVA COAST	Nova Coast, New South Wales	Wednesday, 20 June 2007	Monday, 2 July 2007
20070618-NSW-R-C-P-ILLAWARA-SOUTH COAST	Illawarra South Coast New South Wales	Monday, 18 June 2007	Friday, 29 June 2007
20070608-NSW-R-C-P-NOVA COAST	New South Wales Newcastle and South East Coast	Tuesday, 12 June 2007	Friday, 22 June 2007
20070608-NSW-M-B-P-SYDNEY	New South Wales Sydney Region	Tuesday, 12 June 2007	Sunday, 24 June 2007
20070305-R-C-P-CENTRAL TABLELANDS	Central Tablelands region of New South Wales	Tuesday, 6 March 2007	Wednesday, 14 March 2007
20070305-M-C-P-SYDNEY	The whole Sydney service region	Monday, 5 March 2007	Wednesday, 14 March 2007
20070227-NSW-R-C-P-GREATER WEST	Central Tablelands and surrounding districts of the Greater West Region	Tuesday, 27 February 2007	Wednesday, 7 March 2007
20070227-ACT-R-C-P-ACT	The Whole of the Australian Capital Territory	Tuesday, 27 February 2007	Wednesday, 7 March 2007
20070226-NSW-M-C-P-SYDNEY WEST	Western Sydney	Monday, 26 February 2007	Wednesday, 7 March 2007
20070223-NSW-R-C-P-ILLAWARRA	The Illawarra and south east regions of NSW	Friday, 23 February 2007	Monday, 12 March 2007
20070220-TAS-R-C-P-TASMANIA	Tasmania and all off shore Islands	Tuesday, 20 February 2007	Friday, 2 March 2007
20070213-NSW-R-C-P-SOUTH EAST	South East of Sydney including Illawarra,Campbelltown Bega and Snowy Mountian regions.	Wednesday, 14 February 2007	Friday, 23 February 2007
20070213-NSW-R-C-P-SOUTHEAST	Southeast of Sydney including Illawarra,Campbelltown, Bega, and Snowy Mountains regions	Wednesday, 14 February 2007	Friday, 23 February 2007
20070131-QLD-R-B-P-NORTH COAST	North Queensland	Thursday, 1 February 2007	Monday, 12 February 2007
20070103-ACT-R-C-P-ACT-SOUTH EAST NSW	The whole of the ACT and South East NSW	Wednesday, 3 January 2007	Monday, 8 January 2007
20061219-QLD-R-C-P-SOUTHEAST QUEENSLAND	Southeast Queensland	Tuesday, 19 December 2006	Tuesday, 2 January 2007
20061201-NSW-R-C-P-NEW ENGLAND	New England Region of New South Wales	Friday, 1 December 2006	Friday, 8 December 2006
20061201-NSW-R-C-P-NORTH COAST	North Coast of New South Wales and Border areas of Queensland	Friday, 1 December 2006	Monday, 11 December 2006
20060823-NT_-R-A-P-DARWIN	Stuart Park, Parap, Fanny Bay and Ludmilla areas of Darwin	Wednesday, 23 August 2006	Friday, 1 September 2006
20060404-QLD-R-B-P-POST CYCLONE LARRY	Atherton, Innisfail/Tully and Cairns Regions	Tuesday, 4 April 2006	Tuesday, 11 April 2006
20060320-QLD-R-B-P-LARRY	Far North Queensland	Monday, 20 March 2006	Monday, 3 April 2006
20060306-QLD-M-B-P-BRISBANE	Brisbane metropolitan area and the Gold & Sunshine Coasts	Monday, 6 March 2006	Monday, 13 March 2006
20060303-NSW-R-B-P-NSW COAST	Central, Mid North and North Coast regions of NSW	Friday, 3 March 2006	Friday, 10 March 2006
20060228-SA_-M-B-P-ADELAIDE	ADELAIDE METROPOLITAN AREA	Tuesday, 28 February 2006	Friday, 3 March 2006
20060223-NSW-R-B-P-MID NORTH COAST	Port Macquarie and Maclean areas of the Mid North Coast of NSW	Thursday, 23 February 2006	Thursday, 2 March 2006
20060217-NSW-R-B-P-GREATER WEST	The Bathurst, Castlereagh and Orange Districts of the Greater West Region	Monday, 20 February 2006	Thursday, 2 March 2006
20060216-NSW-R-B-P-NEW ENGLAND	The New England Region of New South Wales	Thursday, 16 February 2006	Monday, 27 February 2006
20060209-WA_-R-B-P-CENTRAL WA	Central West and Southern Western Australia	Friday, 10 February 2006	Wednesday, 15 February 2006
20060203-VIC-R-B-P-SOUTHEAST VICTORIA	Southeast Victoria (Gippsland)	Friday, 3 February 2006	Thursday, 9 February 2006
20051026-NSW-R-B-P-NORTH COAST	North Coast NSW, from Pacific Palms to Tweed Heads	Wednesday, 26 October 2005	Friday, 28 October 2005
20050221-NSW-R-B-P-CENTRAL	The Central Coast region of New South Wales	Monday, 21 February 2005	Monday, 28 February 2005
20030501-QLD-M-C-P-Brisbane	Inala	Wednesday, 30 April 2003	Monday, 5 May 2003