Maintaining high quality services during times of extreme weather conditions can be a challenge for any telecommunications or internet service provider.
But customers still expect their phones and internet to work, meaning a robust and reliable network is essential, along with a dedicated team of field technicians to keep pace with repairs and maintenance.
In 2007/08 parts of Australia experienced some of the most extreme weather in more than 100 years. With floods, cyclones and bushfires affecting different areas of the country, telecommunications networks were under extraordinary pressure to perform.
General Manager Wholesale Delivery and Operations Luc Hermans says Telstra’s organisational structure allows us to participate in the effective service restoration process, even under extreme conditions.
“Telstra is there to support service restoration during times of crisis, be it floods in New South Wales and Queensland or bushfires in Victoria and Tasmania.
“Our emergency response groups are made up of senior management and contractors, with each region supported by an emergency response team.
“Wholesale’s on time delivery for wideband continued at an average of above 95 per cent in the face of the most severe weather experienced in this country for 108 years.”
Telstra’s fixed telephony network extends across Australia, reaching virtually every home and business. The network’s consistently high performance allows our customers to deliver a reliable service to their customers.
Luc says Telstra’s reliable and robust network is essential in maintaining customer confidence, along with consistently high performance.
“Telstra Wholesale offers its customers access to a network that consistently delivers DSL network performance exceeding 99.9 per cent, and a DSL activation time on average of under three days.
“We understand that our performance is linked to the performance of our customers, who rely on the reliability of our network and the quality of our services so they can deliver to their customers.”
To keep you informed, we publish a list of mass services disruptions on our website. You can also check our broadband service status online.
