Message from Paul Geason
As you know, our focus this year has been on improving our customers’ experience when doing business with us.
Our ability to do this relies on the skills, knowledge and dedication of our team and also on the focus we create in our business through the way we prioritise our resources.
With that in mind, I would like to share with you a number of changes I have made to my senior management team – changes that I am confident will support our continued focus on customer service.
