Being responsive to our customers
Being responsive means listening to what our customers tell us and acting on their feedback. Recently we invited our customers to complete our customer experience survey – to tell us what they think about the products and solutions we sell, the services we offer, and how they rate us against the performance of our competitors. The survey closed last Friday and we are looking forward to hearing what our customers had to say – so we can build on our strengths and make the improvements our customers tell us they want to see. In this edition of TWNetwork, our Director, Customer Service, Di Fulton, shares her reflections on the many improvements we have already made in response to our customers’ feedback .
Remaining the Wholesaler of choice
In April, I spoke at the CommsDay Summit in Sydney and it was a great opportunity for me to reinforce Wholesale’s commitment to customer service. At the summit, I reinforced that when it comes to maintaining competitive strength in the Australian market, customer service is the differentiator. We all know that the wholesale channel is not a one-size-fits-all environment and that every customer has a unique set of requirements. It is our team’s understanding of the wholesale environment, built over the past 21 years, that positions us well for the future. View the full text of my speech here .
Making us easier to do business with
At Telstra Wholesale, our goal is to make it easier for our customers to do business with us so we can improve our customers’ productivity and enhance their ability to compete. In this edition’s Meet our People feature , we tell you about our expert team of Business Operations Managers who offer our customers valuable operational knowledge, skills and practical support to ensure we deliver excellent customer service.
We also bring you up-to-date on the many improvements we have made to our solution and service delivery, including our new suite of data solutions that are simpler to understand and easier for our customers to manage. We can now offer data solutions for Business Access services which are supported by a single contract, simplified pricing, as well as streamlined quoting, ordering and billing processes.
Enjoy this edition of our newsletter, and I look forward to sharing the findings from our latest customer experience survey – and our actions in response – very soon.
Kind regards
Paul
Paul Geason
Group Managing Director
Telstra Wholesale
In this edition of our newsletter, we share the many improvements we have been making to our service delivery as part of our commitment to delivering better service to our customers. At Telstra Wholesale, we want our customers to build their future with us, and we recognise that for this to happen, we must remain responsive to their needs. 