Creating the best solution to meet our customers' needs is central to our commitment to supporting our customers' businesses. Our expert team of solutions engineers combine their technological and sales skills to offer our customers credible advice about Wholesale's product and service capabilities. In this edition, we find out more about the valuable service our solutions engineers offer our customers.
Telstra Wholesale's solutions engineers are uniquely qualified to support our customers through their integration of product and service delivery features with operational support capabilities and pricing, to create a total business solution that meet can customer needs.
"Our solutions engineers have a broad understanding of our customers' business, commercial drivers and technical and operational capabilities" explains Solutions Engineer Shane Dobson.
"This insight enables them to develop and deliver a total solution to the customer."
Trusted advisers to our customers
According to Shane, our solutions engineers develop productive working relationships with our customers, enabling the engineers to act as credible and trusted advisers.
"Often our solutions engineers are the conduit between the customer and our Products and Engineering teams in developing new servicesin response to market needs," says Shane.
"To meet our customers' needs, solutions engineers need to have a sound knowledge of a customer's network and infrastructure. They gain this knowledge through cultivating strong relationships with our customers."
"A solutions engineer's role varies from responding to simple requests that can be met by existing products, through to the creation of more complex solutions that use standard prodcuts, but may cross several product portfolios or may rely on a rarely used product feature."
"Even more complex are the solutions where the customer requirement do not fit standard product capabilities."
"In these cases, our solutions engineers are ale to work with the customer to find a solution using existing either product capabilities or they may develop a cutomised solution."
