Last month (20 August), Telstra distributed the 2009 Long Term Notification Report (LTNR) to Telstra Wholesale customers as part of its regular quarterly communications to its customers.
The LTNR is a requirement under the Operational Separation regime which was introduced by the Federal Government in 2006. Telstra Wholesale prepares and distributes the report to its customers every August.
The LTNR is designed to assist Wholesale customers by providing them with information on network and operational support system changes that could adversely affect their operations in the coming 12 to 24 months.
Supporting our customers with regular updates
Telstra Wholesale rolls-out regular proactive communications on changes to products and services that may affect its customers.
This year’s LTNR includes details of product exits which have already been communicated to customers, plus information relating to the closure of the Roma Street exchange in Brisbane and the relocation of the Alexander Sub-Exchange in the ACT. Over the past year, customers affected by these closures have been given specific information on the related network changes.
The Telstra Wholesale team which drafts the LTNR, reviews up to 2700 projects from across the company to determine if any would adversely impact on the network, products and services we supply to wholesale customers in the months and years ahead.
Eligible projects are validated by subject matter experts and approved by a wider group representing stakeholders from across the company.
According to Telstra Wholesale’s General Manager of Go-to-Market Operations, Paul Tsiknas, an immense effort goes into regular communication with customers to ensure Telstra Wholesale complies with its customer contracts and supports its customers in managing their end-users.
“Last year we sent out around 100 separate pieces of collateral about our systems, products and networks, including announcements of enhancements, process changes, migrations, cease sales and exits,” says Paul.
Telstra Wholesale customers should contact their account manager for a copy of the report.
