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Issue 5, September 2009

Message from Paul Geason

As Telstra CEO David Thodey has affirmed, customer satisfaction is one of Telstra's top priorities.

For the Telstra Wholesale team, improving levels of customer service and satisfaction is a major focus for our business and signals our deep commitment to our customers.

With that in mind, we have been taking some practical steps to integrate customer service and satisfaction into everything that we do in Telstra Wholesale.

Meet our people

Creating the best solution to meet our customers' needs is central to our commitment to supporting our customers' businesses. Our expert team of solutions engineers offer our customers credible advice about Wholesale's product and service capabilities.

Online training puts our customers first

Telstra Wholesale's expert teams of online service consultants are well equipped to train and support our customers in using our online systems. Offering on-site training, supported by call centre support, our Wholesale customers enjoy the benefits of online automation coupled with personalised training and support.

National coverage, outstanding service support

Telstra Wholesale’s DSL Layer 2 Internet Grade product delivers a range of different speeds enabling our customers to differentiate their broadband offerings in their end-user markets.

Industry news and trends

We review the latest industry commentary and share eight of the telecommunications industry's most talked about predictions.

Customer interview

iiNet Managing Director Michael Malone offers TWNetwork a snapshot of his business.

Did you know

Telstra Wholesale recently distributed the 2009 Long Term Notification Report (LTNR) to its customers. To support customers in managing their businesses, we provide information on network and operational support system changes that could adversely affect their operations in the upcoming two years.

What's new on our site

Upcoming product cease sales, migration and exits 

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