As Telstra CEO David Thodey has affirmed, customer satisfaction is one of Telstra's top priorities.
For the Telstra Wholesale team, improving levels of customer service and satisfaction is a major focus for our business and signals our deep commitment to our customers.
Telstra's Customer Service and Satisfaction Program
I am delighted to be Telstra Wholesale's representative on Telstra's Customer Satisfaction Council. This council oversees Telstra's Customer Service and Satisfaction Program. The council will drive and govern a range of activities in line with our corporate strategy, that we are confident will improve levels of customer service and satisfaction. A Telstra Customer Advocacy Team has also been established to provide support to the program at a tactical level.
Telstra Wholesale's commitment
Within Telstra Wholesale, we have established our own Customer Satisfaction Council, chaired by me, and comprising my senior leadership team. Its existence underlines our commitment - at the highest level of our business - to improving our customers' satisfaction with our performance.
Wholesale's council is supported by our own Customer Advocacy Team, led by Executive Director Warwick Broxom. The primary function of this team is to develop and oversee an aligned program of work that focuses on improving service to our Wholesale customers.
Advocates for our customers
We are creating an environment where each person in our Wholesale team views themselves as an advocate for our customers, and strives - within their individual function - to improve our customers' experience when doing business with us.
With the enthusiasm and passion my team has for its customers, I am confident you will experience improved customer service as we begin to make the changes you have told us you want to see.
I look forward to providing you with more details of our Telstra Wholesale program of work and regular updates on our progress as we strive to be as responsive as we can in delivering the products, services and experiences you require to be successful in your business.
Kind regards
Paul Geason
Group Managing Director
Telstra Wholesale
