Telstra Wholesale’s customers often cite Wholesale’s competitive advantage - the reliability and ubiquity of our network and our high-quality services - as the reason they choose us over other suppliers. Wholesale’s Local and Access Product Manager Mike Patten takes a look at another of our competitive advantages - our Business PSTN product features - and explains why our customers value these services.
“Wholesale offers more than twenty value-add features for its Business PSTN telephone services,” explains Mike.
“They include call waiting, call forward, multiple number, smart ring, voice mail, various call barring and diversion options, calling number display, line hunt and fax.
“This means that our customers can select and sell the features that best meet the needs of their customers, allowing their business customers to focus on the core areas of their business such as customer service, sales and marketing, secure in the knowledge that their business calls are being managed by these value-add features.”
Proven network with national coverage
According to Mike, Telstra Wholesale’s PSTN products stand out from competitive offerings thanks to the enhanced features being provided by Telstra’s reliable and proven Public Switched Telephone Network.
“On top of our customers having access to Telstra’s PSTN network, Telstra’s geographic coverage for the supply of business services is national and not limited to capital cities and major regional areas, as with some providers.
“Our customers can enjoy the confidence that comes with their PSTN services emanating from a single, high-quality PSTN network with the broadest coverage, rather than dealing with some other suppliers that use a combination of their own and leased infrastructure.
“Business customers can also achieve cost savings through handling calls more efficiently and saving time with the use of features such as call diversion, line hunt and voice mail.”
Built-in reliability
A further benefit Wholesale’s Business PSTN customers experience is the level of redundancy Wholesale can offer
“Due to the size and resilience of Telstra’s PSTN network - which is the largest network in Australia – our Business PSTN customers enjoy the reliability of service that only Telstra can offer.
“Customer Select Assurance options are also available to our customers. Customers can select higher levels of service for response and restoration of PSTN services which are available at additional charges, paid per event or each month.”
Operational and personnel support
Telstra Wholesale also offers its customers a range of service benefits to support its Business PSTN product.
“Telstra Wholesale’s customers are supported by a large and widely dispersed field force which is able to maintain Telstra’s PSTN services.
“This is obviously of paramount importance in the business environment where down-time can cost big dollars.
“Wholesale’s customers also have access to our online ordering system, LinxOnline, with its easy-to-use interface to manage their ordering needs.”
Want to know more?
Our Customer Terms (OCT): http://telstrawholesale.com/operationalsupport/contracts.htm
