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Issue 6 , December 2009

Message from Paul Geason

For the team at Telstra Wholesale, the past six months have been about reaffirming our focus on our customers. 

We’ve put in place the necessary governance , programs and metrics to ensure that our customers are at the centre of everything we do.

Of course, delighting our customers is all about what we do and not just what we say, which is why we have started to implement practical measures that will make a difference to our customers’ experience.

There's no disputing our commitment

In line with our commitment to customer service, we continue to seek ways to improve our service delivery to our customers. Our Disputes and Claims team takes this commitment very seriously and has introduced a number of improvements to better support our customers’ needs.

Enhancement targets business access market

Our strong commitment to our customers means that we continually look for ways to improve the products we offer. One area of focus is our data business access products, which combine Telstra Wholesale’s high-quality technical capabilities with outstanding geographic reach and competitive pricing. 

Service delivery that delivers

As part of our customer service commitment, we recognise how critical it is for our customers to maintain service to their customers. With such a vast network infrastructure, sometimes problems will occur. But when they do, we have the dedicated people and standardised processes to resolve such problems.

Industry news and trends

Ovum recently published its annual report on Telstra Wholesale and its biennial survey of wholesale customers. Discounted reports are available to both Telstra and non-Telstra customers who use the relevant discount code when ordering. Access the report summaries and discount codes here.

Customer interview

IntraPower Group CEO and Managing Director Greg Kennish offers TWNetwork a snapshot of his business.

Did you know?

Telstra Chief Executive Officer David Thodey recently launched Telstra's seventh Corporate Responsibility Report.  Read Telstra’s 2009 Corporate Responsibility Report.

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