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Issue 1 , September 2008

Message from Kate 

Welcome to the first edition of TWNetwork. Our inaugural issue focuses on service, which is one of Wholesale’s strengths according to our customers. You’ll find stories about keeping service levels high when times are tough and learn more about our Wholesale Delivery and Operations team. And in our continuing spirit of listening to our customers, we invite you to give us your views on our ordering and delivery operations.

Come rain or shine

Maintaining high-quality services when the weather is bad can be a challenge for all of us. But customers still expect their services to work, which requires a robust and reliable network and dedicated field technicians.

Meet our people

We shine the spotlight on the Wholesale Delivery and Operations team who are responsible for project managing the delivery of complex data, facilities access and international orders, and support for the end-to-end fault management process.

Helping you grow

We’ve recently introduced a strategic customer review program to review our business relationship with individual customers by using our competitive and market intelligence to offer strategic positioning advice to our customers.

Industry news and trends

A recent consumer survey indicates that customers of telecommunications and internet service providers believe poor customer service is on the increase.

What's new on our site

Did you know?

We’ve been surveying selected customers about our service since 2006 and we’re now asking all customers to share their views.

What's on?

CommsDay Melbourne Summit
30 September – 1 October, Melbourne


Broadband World Australia 2008
5-7 November, Sydney

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