Telstra Wholesale customers can access and manage their accounts easily using LinxOnline, our online customer service tool. Registering for our automated systems provides 24-hour access to:

• place and track orders electronically;
• view and manage bills online;
• log service faults and track the progress of repairs;
• valuable account information including call types and patterns, helping our customers identify trends, respond to opportunities and optimise cost and account management.

LinxOnline covers fixed line, DSL, data service, mobile services and billing, all online. Browser-based, it eliminates shuffling papers or waiting to speak to a customer service representative, saving time and reducing costs. Our 24-hour self-service capability currently allows some three million orders to be submitted online annually.

All Telstra Wholesale customers who have the appropriate agreements in place can access LinxOnline for faster, more convenient and cost-effective online service and ordering. This includes resellers, rebillers, ISPs and DSL providers.

Existing Telstra Wholesale customers can find out how to register for LinxOnline’s range of services. For customers thinking of doing business with Telstra Wholesale for the first time, the information is available here.

LinxOnline Ordering
LinxOnline Ordering (LOLO) lets customers place and track orders electronically. Requests for voice, DSL or data services can be created, tracked, monitored and changed online. For example, customers can:

• add multiple new number services;
• change a service number or directory entry
• order data products; or
• cancel or configure spectrum sharing services.

LinxOnline Mobiles
LinxOnline Mobiles (LOLM) gives mobile service providers a web-based application for entering and processing all requests for activation, deactivation, and modifications to GSM. Customers can respond to requests for port and churn with a real-time fault reporting mechanism accessed quickly online.

LinxOnline eBill
LinxOnline eBill enables fixed line voice and data service providers to receive billing and redirection information daily, in addition to the regular (typically monthly) invoice. This helps our customers identify target markets for product, quickly identify abnormal call patterns and better manage debt and fraud.

LinxOnline BillView
LinxOnline BillView (LOLBV) enables our customers to conveniently view, print and manage bills online, giving faster access to comprehensive account data more efficiently than with paper bills.

LinxOnline Interaction Gateway
Customers are able to integrate Telstra Wholesale ordering and billing services into their existing business processes with LinxOnline Interaction Gateway (LOLIG). The Interaction Gateway is a direct business-to-business service that saves time and money by reducing the need for customers to 'double enter' details in their own systems and Telstra Wholesale's LinxOnline applications.

LinxOnline Service
LinxOnline Service (LOLS) enables customers to electronically lodge, monitor and close faults for PSTN, DSL and Data services online.

View the status of our online self services.