Contact us

New customer enquiries

Go to Become a customer for information about becoming a Telstra Wholesale customer.

Existing customer and media enquiries

Billing

Carriage Service Providers and Internet Service Providers

tw-contactus-phone-icon.png(61) 1300 897 378, Option 3
tw-contactus-fax-icon.png(61) 1300 866 060
tw-contactus-email-icon.pngWCO.billing.enquiries@telstrawholesale.com

Carrier and Data Providers

tw-contactus-phone-icon.png(61) 1300 897 378, Option 3
tw-contactus-fax-icon.png(61) 1300 886 060
tw-contactus-email-icon.pngWCO.carrier.data.billing@telstrawholesale.com

Billing disputes

To lodge a billing dispute use the Telstra Wholesale Customer Portal or go to Billing and complete a billing dispute form and email us.

Telstra Wholesale customers can also call for assistance with billing disputes.

tw-contactus-phone-icon.png02 8576 9238

Carriage Service Providers

tw-contactus-email-icon.pngDW.Dispute@telstrawholesale.com

 Carriers

tw-contactus-email-icon.pngCarriers.Disputes.Team@telstrawholesale.com

Internet Service Providers

tw-contactus-email-icon.pngISP.Dispute.Management@telstrawholesale.com

The above contacts are for Telstra Wholesale customers only and do not apply to Telstra residential or business customers.

 

Faults

LinxOnline Service (LOLS)

LOLS is the preferred way to lodge a service difficulty and can be accessed from within the Telstra Wholesale Customer Portal.

National Wholesale Service Centre

You can also lodge a service difficulty with the National Wholesale Service Centre.

Domestic
tw-contactus-phone-icon.png180 22 88
tw-contactus-phone-icon.png(61) 1300 897 378 (1300 TW SERVICE), Option 4

International

tw-contactus-phone-icon.png(+61) 7 3236 3290, Option 1,1

Online application support

LOLIG

tw-contactus-phone-icon.png(61) 1300 897 378, Option 5
tw-contactus-fax-icon.png(07) 3221 4656
tw-contactus-email-icon.pnglolig.support@telstrawholesale.com

LOLS

tw-contactus-phone-icon.png(61) 1300 897 378, Option 5
tw-contactus-fax-icon.png(07) 3221 4656
tw-contactus-email-icon.pnglols.custservice@telstrawholesale.com

LOLO

tw-contactus-phone-icon.png(61) 1300 897 378, Option 5
tw-contactus-fax-icon.png(07) 3221 4656
tw-contactus-email-icon.pnglolo.custservice@telstrawholesale.com

LinxOnline BillViewTM

tw-contactus-phone-icon.png(61) 1300 897 378, Option 5
tw-contactus-fax-icon.png(07) 3221 4656
tw-contactus-email-icon.pngBillview.helpdesk@telstrawholesale.com

LinxOnline Technical Support

tw-contactus-phone-icon.png(61) 1300 654 033, Option 3

Ordering

Carriage Service Providers and Carriers

Voice

tw-contactus-phone-icon.png(61) 1300 897 378, Option 1,1
tw-contactus-fax-icon.png(61) 1300 882 080
tw-contactus-email-icon.pngWCO.Voice.Broadband.Provisioning@telstrawholesale.com

Data

tw-contactus-phone-icon.png(61) 1300 897 378, Option 1,2
tw-contactus-fax-icon.png(61) 1300 134 544
tw-contactus-email-icon.pngWCO.Data.Provisioning@telstrawholesale.com
Internet Service Providers

Voice

tw-contactus-phone-icon.png(61) 1300 897 378, Option 1,1
tw-contactus-fax-icon.png(61) 1300 882 080

DSL and Spectrum Sharing

tw-contactus-phone-icon.png(61) 1300 897 378, Option 1,1
tw-contactus-fax-icon.png(61) 1300 882 080
tw-contactus-email-icon.pngWCO.Broadband.Enquiries@telstrawholesale.com 

Media

Telstra Media

tw-contactus-phone-icon.png(61) 1300 769 780
tw-contactus-email-icon.pngmedia@team.telstra.com
tw-contact-promobox-feedback.png