We are committed to managing key customer churn processes to ensure our commercial offerings and industry obligations are fulfilled. We maintain ISO 9001: 2000 quality accreditation so that we achieve our end-to-end churn and port processes efficiently and with minimal variation for our customers.
Our customer port, churn and transfer processes include:
eBill package redirection churn;
DSL Transfer;
Mobile Resale;
Multi-Carrier Pre-selection churn;
Local Number Portability;
Mobile Number Portability;
Unconditioned Local Loop requests.
We aim to maintain our excellent performance standards, and have performance metrics in the following areas:
