The scheduled maintenance table below outlines maintenance dates, times and the functionality that will be impacted for all online self service applications.

Please note that times are provided with the best information available at the time of publication and these times may change as the events draw closer.

Unscheduled incident reports are also provided here when an unscheduled outage occurs.

Unscheduled incident reports

There are currently no unscheduled incidents impacting online self service applications.

Scheduled Maintenance

Application	Scheduled Maintenance	Functionality Not Available
LOLBV	Start time: 01/08/2009 20:00 AEST End time: 02/08/2009 06:00 AEST Worst possible end time: 03/08/2009 06:00 AEST	All Functions Additional Information: CRQ136399
LOLO	Start time: 04/07/2009 23:00 AEST End time: 05/07/2009 23:00 AEST Worst possible end time: 05/07/2009 23:00 AEST	All Additional Information: As a result of maintenance-related activies, LOLO will be unavailable during this outage window.
LOLO	Start time: 04/07/2009 07:00 AEST End time: 05/07/2009 23:00 AEST Worst possible end time: 05/07/2009 23:00 AEST	DSL - New & reconfigure, PSTN - All other functionality Additional Information: CRQ135240 - Some order processing (in core systems associated to LOLO) delays may occur during this change window.

Regular planned maintenance and hours of operation

The hours of operation tables list the times when LOL applications are within contracted hours of availability and regular maintenance times. Hours outside those listed will be supported on a 'best effort' basis.

LOLO and LOLIG

Hours of operation	From	To	Days
Contracted hours	0600	2200	Monday-Saturday
Regular planned outages for maintenance	0300	0500	Tuesday-Saturday
	0100	0500	Sunday

LOLS

Hours of operation	From	To	Days
Contracted hours	0600	2200	Monday-Saturday
Regular daily outage	0300	0500	Monday-Saturday
Regular weekly outage	0100	0500	Sunday
Planned maintenance outage	2200	0700	Friday-Saturday

LOLBV

Hours of operation	From	To	Days
Contracted hours	0600	2200	Monday-Saturday

LOLM

Hours of operation	From	To	Days
Contracted hours	0600	2200	Monday-Saturday
All maintenance is performed outside contracted hours. NOTE: MNP standard hours is a subset of these times, therefore some MNP requests will be accepted and held until commencement next porting day

All times are AEST.