At Telstra Wholesale the single most important ingredient we offer our customers is the quality of our service. We work consistently with them to ensure that we’re giving them the products, services and support they require.
Online self service
Our online self-service tool LinxOnline makes it easy to access and manage accounts online.
Our account management service provides a dedicated contact point within Telstra Wholesale to deal with general queries about accounts, contracts, sales, credit and regulatory issues. The account manager will coordinate contact with other areas of Telstra Wholesale, such as business operations managers and solutions engineers.
Our business operations managers look after operational issues to ensure that products and services are delivered on time and on budget. They are expert at coordinating operational interfaces and setting up requirements, supplying information on Telstra Wholesale processes, and handling any operational escalations.
