At Telstra Wholesale we recognise how important it is to protect our customers' information. To do this, we have strict confidentiality protocols in place that apply to systems, data access and security at Telstra Wholesale locations.
Our contracts include confidentiality provisions covering the different data categories that we manage. We also comply with all relevant legislation, including the Telecommunications Act 1997 and the Privacy Act 1988.
To ensure we're delivering services effectively, we sometimes use aggregated customer information in areas such as:
- network and capacity forecasting;
- service restoration and assurance activities;
- service provisioning activities.
We know this information can be commercially sensitive and have strict guidelines for protecting our customers’ information and ensuring we meet our regulatory obligations.
Privacy
We adhere to the Telstra Privacy Policy, which is designed to ensure our compliance with the Privacy Act 1988. Privacy training is mandatory for our staff and we have a program of internal and external reviews.
Security
As part of Telstra Corporation, we have a strict security framework which covers areas such as:
- building access and authorisation;
- network platform access and authorisation;
- IT security;
- employee conduct.
