Faults
Carriage service providers and carriers:
Phone: 180 22 88
Immediate assistance 24 hours, seven days
Internet service providers:
Phone: 1300 307 907 (Option 3)
For further information, view the fault escalation process (PDF, 137kb)
Feedback
For suggestions on how we can improve our service, customers are invited to speak to their account managers.
To provide us with feedback on our website, please complete this feedback form.
For complaints, billing disputes and other feedback, please complete the relevant form on our feedback page.
top of page
