At Telstra Wholesale the single most important ingredient we offer our customers is the quality of our service. We work consistently with them to ensure that we’re giving them the products, services and support they require.
Online self services
Our online self-service tool LinxOnline makes it easy to access and manage accounts online.
For 24-hour access to our automated systems our customers can register to:
- place and track orders electronically;
- view and manage bills online
- log service faults and track the progress of repairs to a service;
- obtain valuable account information, including call types and patterns to help identify trends, respond swiftly to opportunities, and optimise cost and account management.
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Product support
Our expert consultants offer pre- and post-sales support for most wholesale products and customised product training.
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Account management
Our account management service provides a dedicated contact point within Telstra Wholesale to deal with general queries about accounts, contracts, sales, credit and regulatory issues. The account manager will coordinate contact with other areas of Telstra Wholesale, such as business operations managers and solutions engineers.
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Operational management
Our business operations managers look after operational issues to ensure that products and services are delivered on time and on budget. They are expert at coordinating operational interfaces and setting up requirements, supplying information on Telstra Wholesale processes, and handling any operational escalations.
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